Member FAQ

Here you’ll find quick links and helpful information for our Members.

Routing Number



Debit Card Withdrawal Limits

POS Transactions (point-of-sale transactions): $1,500.00 per 24-hour period

ATM Withdrawals: $500.00 per 24-hour period


Online Banking

ItsMe247 Login

eStatements are free for our members. Members must log in to online banking at least once per month in order to maintain active eStatements enrollment status.

Forgot your password? Contact us and we will be happy to assist you.


CommStar Locations and Hours of Operation


ATM and Shared Branch Locator

Shared Branch Locator


Reorder Checks

Harland Clarke


Report a Lost or Stolen Debit or Credit Card

If your MasterCard Debit® card is lost or stolen please report it immediately to CommStar Credit Union by calling 440-365-7342 during business hours. During non-business hours lost or stolen cards may be reported by calling toll-free at 1-800-264-5578.

To report a lost or stolen VISA credit card please call toll free at 1-800-558-3424, 24 hours a day.

Email Card Services at 

Travel Notifications

Traveling? Please notify us before your trip to ensure seamless use of your Debit card.
Travel Notifications


Credit Union Financial Statement

March 2019 Financial Statement 

April 2019 Financial Statement


Change of Address

To change you address, a verified signature is required. Please e-mail us at to complete this via eSign. You may also visit a branch to complete to update your address in person.