Member FAQ

Here you’ll find quick links and helpful information for our Members.

Routing Number



Online Banking

ItsMe247 Login

eStatements are free for our members. Members must log in to online banking at least once per month in order to maintain active eStatements enrollment status.

Forgot your password? Contact us and we will be happy to assist you.

Report a Lost or Stolen Debit or Credit Card
Lost or Stolen Cards

If your MasterCard Debit® card is lost or stolen please report it immediately to CommStar Credit Union by calling 440-365-7342 during business hours. During non-business hours lost or stolen cards may be reported by calling toll-free at 1-800-992-3808.

If you think your MasterCard Debit® card has been locked due to suspected fraud, and you did not receive a fraud alert call, please call the Enfract Fraud Center at 1-844-682-4502. Do not enter a case number, simply hold until a team member takes your call.

To report a lost or stolen CommStar Visa Rewards or Secured Credit Card, please call:
1-800-322-8472 (Inside US) 24 hours a day
727-570-4819 (Outside US) 24 hours a day

To report a lost or stolen Elan Visa credit card please call toll free at 1-800-558-3424, 24 hours a day.

Email Card Services at 

Report Debit Card Fraud

To report fraudulent charges on your MasterCard Debit® card, please call 1-800-581-2230.


Change Debit Card PIN

To change the PIN on your MasterCard Debit® card, please call 1-1-800-992-3808. Please note this call must be made from the phone number associated with your CommStar Credit Union account. PINs can not be changed at the Credit Union.


Travel Notifications

Traveling? Please notify us before your trip to ensure seamless use of your Debit card.
Travel Notifications


CommStar Locations and Hours of Operation


ATM and Shared Branch Locator

Shared Branch Locator

Current Rates
Credit Card Payments

You can pay your CommStar Visa Credit Card by:

  • Pay online at EzCard Info with a credit union or bank account
  • Pay via funds transfer in It’s Me 247 Online Banking
  • Mail a payment to CommStar (must include your account and credit card number with payment)
  • Make a payment in person at any CommStar location

For Elan Credit Cards: Payments must be made directly to Elan at . We cannot accept payments to Elan credit cards at our offices.


Debit Card Withdrawal Limits

POS Transactions (point-of-sale transactions): $1,500.00 per 24-hour period

ATM Withdrawals: $500.00 per 24-hour period

Reorder Checks

Harland Clarke


Credit Union Financial Statement

May 2023 Financial Statement
June 2023 Financial Statement


Change of Address

To change you address, a verified signature is required. Please e-mail us at to complete this via eSign. You may also visit a branch to complete to update your address in person.


Bill Pay Support

For Bill Pay (iPay) support, please call 855-397-4253.